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Privacy Policy

This Privacy Policy describes how Glow & Glamour Studio Sdn Bhd (hereinafter referred to as “G&G Medilab”, “we”, “us”, “our”) collects, uses, and shares the information we obtain from you online, in our branches, and during offline events. Please read the following carefully to understand our practices.

 

G&G Medilab is committed to handling, processing, managing, and protecting your Personal Data responsibly in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA 2010).

 

1. What This Privacy Policy Covers

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This policy explains how we use the personal information that G&G Medilab obtains from you through our website, clinics, and events.

 

“Personal information” refers to data that identifies you directly or indirectly, such as your name, email address, contact number, appointment records, or purchase history when linked with your name.

 

This Privacy Policy does not apply to information you submit on third-party platforms (e.g., Facebook, Instagram, TikTok, or YouTube). That information is governed by their own privacy policies.

 

2. Information We Collect

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We may collect and process the following types of information:

  • Personal details: Name, contact number, email address, gender, date of birth, and billing information.

  • Service-related information: Appointment records, consultation notes, and purchase history.

  • Online activities: Cookies*, IP addresses, browsing behavior, visit history, and interactions on our website or digital platforms.
     

We do not intentionally collect personal information from individuals below the age of 18. If you are under 18, you may browse our website with the supervision of a parent or guardian, but you must not register, make purchases, or submit personal data to us.

 

We generally do not collect sensitive information (e.g., race, religion, political views, health records) unless required by law or provided with your consent.

 

Providing your personal information is voluntary. However, without it, we may not be able to process your requests, fulfill bookings, or provide our services.

 

We will retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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3. How We Use Your Personal Information

 

Your information may be used for the following purposes:

  • To provide you with our treatments, products, and services.

  • To process bookings, consultations, and payment transactions.

  • To communicate with you regarding appointments, promotions, or service updates.

  • To personalize recommendations, marketing messages, and customer experiences.

  • To maintain internal records and support business operations.

  • To detect, investigate, and prevent fraud or unauthorized activities.

  • To comply with legal obligations and regulatory requirements

 

4. How We Share Your Personal Information

 

We may share your personal information in the following circumstances:

  • Service providers: With third-party vendors who help us deliver services (e.g., email/SMS providers, data analytics, marketing support, payment processors).

  • Group companies: Within Glow & Glamour Studio Sdn Bhd and its affiliates for business operations, customer service, and strategic purposes.

  • Business transactions: If G&G Medilab undergoes restructuring, merger, acquisition, or asset transfer, your information may be shared with the new entity.

  • Legal obligations: Where required to comply with laws, protect our rights, or ensure safety of customers and staff.

  • Marketing partners: We may share aggregated or de-identified information with advertisers for insights and behavioral-based advertising.
     

We will take reasonable steps to ensure all third parties handle your data in compliance with this policy. We do not sell or rent your personal data to third parties without your consent.

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5. How We Protect Your Information

 

While we take technical and organizational measures to safeguard your data, please note that no method of transmission over the internet is 100% secure. Any data you transmit is at your own risk.

 

Once received, we apply strict procedures, encryption, and access controls to protect against unauthorized access, disclosure, or misuse.

 

6. Changes to This Policy

 

We may update this Privacy Policy from time to time. The most current version will always be published on our website with the effective date.

 

Your continued use of our services after updates are posted constitutes your acceptance of the revised policy.

 

7. Contact Us

 

If you have questions regarding this Privacy Policy, wish to update your personal information, or request data removal, please contact us at:

 

Glow & Glamour Studio Sdn. Bhd. (G&G Medilab)
📍No. 2-3, Jalan Metro Pudu 1, Fraser Business Park, 55100 Kuala Lumpur.
📧hr@glow-glamour.com
📞+603-9223 9885

 

 

*“Cookies” are small data files stored on your device. They help us recognize you during future visits, improve website functionality, and personalize your browsing experience. You may disable or delete cookies via your browser settings, though some features of our site may not function properly without them.

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